Employees can get immediate answers to questions using the automated, conversational chat bot or be transferred to a live agent. Also, Virtual Agent can create a case, storing the chat history within the case. Virtual Agent uses NLU and is accessible via collaboration tools like Slack or MS Teams.
Serve up timely, relevant, targeted content to employees based on their location, role, and job type. Deliver omni‑channel info to employees on desktops or mobile devices. Evaluate effectiveness and track results using campaign analytics.
A Google‑style search allows employees to quickly and easily find relevant content from any department and can retrieve results from knowledge, services, and forums. Employees see suggested matches based on what they type.
When additional support or services are needed, employees can open and monitor cases directly, without going to a separate system. Employees are guided through tasks needed to support case activity, including e‑signatures, forms, and checklists.
Allow employees to collaborate with internal discussions. Organizations can deliver campaign content directly to a forum, and forum content is also returned in search.
Build campaigns and proactively communicate with employees based on their location, department, and role.
Create a fully custom branded site to match your organization's look and feel.