Drive user learning and ensure adoption. ServiceNow® Guided Tour Designer helps train your users with built‑in guidance and visual cues that show employees how to use any form, application, or portal. Empower users with integrated self‑help guidance to reduce support requests and accelerate productivity within your organization.
Create tours to show how to use any form, report, app, or Service Portal. Step‑by‑step prompts provide real‑time guidance for quick onboarding. With less time spent learning how to employ forms, reports, and apps, users spend more time being productive.
Design purposeful role‑based training by defining tours associated with a specific role, or selection of roles.
Access tours on‑demand for real‑time help when you need it.
Guided tour administrators may choose to make certain tours mandatory, so they’re auto‑launched the first time a user visits a page.
Get detailed tour analytics to learn where users seek help, what tours are most popular, and which tours get skipped.