Stop relying on inefficient processes and tools, like email and spreadsheets, to provide service to your employees.
ServiceNow® Case and Knowledge Management allows you to standardize the documentation and fulfillment of employee inquiries and requests—improving organizational efficiency and delivering a better service experience to your employees.
Improve the employee service experience, accelerate service delivery, and reduce operational costs by providing a menu of services employees can choose from, backed by efficient workflows and automation.
Make it easy for employees to find relevant, accurate, and consistent information on topics like employee relations, benefits, workplace safety policies, and training. Apply display criteria to the content within the articles or to an entire article in order to pre‑filter the relevant content for each employee.
Deliver efficient resolution of employee inquiries and issues with powerful features like bulk case creation, visual task boards, and employee tasking including electronic signatures.
Reduce the time and effort spent manually triaging and transferring cases to the right agent, by using Predictive Intelligence in HR Service Delivery.
Simple dashboards make it easy to proactively report on and improve the delivery of HR services. Now it is easy to understand the volume, types of services, and workloads handled by HR. This is the data you need to optimize resources and improve services.