Continuous improvement in employee satisfaction and HR efficiency in the modern enterprise requires real‑time visibility and effortless reporting. ServiceNow® Performance Analytics for HR Service Delivery is an easy‑to‑use, integrated application designed for visualizing and analyzing organizational goals and results.
Tap into the world’s largest library of pre‑defined key performance indicators (KPIs) and dashboards, designed specifically for managing HR services.
Easily set and track goals against strategic business objectives and provide senior executives with real‑time insights into overall HR performance. Quickly detect HR service bottlenecks and easily reallocate resources to mitigate any service delivery issues.
Pinpoint poor employee service experiences and take action to improve satisfaction using key indicators, mobile‑enhanced scorecards, drill‑downs, and dashboards.
Continuously monitor performance and use advanced forecasting to predict future trends. Easily anticipate common employee service requests, and put self‑service measures in place so employees can easily find answers themselves.
Go beyond structured data—extract trends and patterns from freeform text fields to read between the lines. Identify keywords and phrases from comments or surveys to understand what your employees really need.
Deliver absolute focus to HR employees by highlighting exactly what they should prioritize. Use business requirements instead of gut feel to rank tasks based on what’s most important to your organization.