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Change and Release Management

With ServiceNow® Change and Release Management, you can transform your change managers into change enablers. Minimize failed changes and reduce cost per change with automatic conflict detection and risk assessment. Enable DevOps change process with automated change approvals and governance.


ServiceNow Change and Release Management also lets you automate approvals for low‑risk changes to drive greater process efficiency. For complex changes, the Change Advisory Board (CAB) Workbench serves as a single destination to automatically plan schedule and run CAB meetings efficiently.

Benefits

Automate change approvals using the built-in Change Success Score to automatically approve low- risk changes.

Accelerate change management by leveraging automated change frameworks to reduce friction between IT and DevOps.

Integrate change processes across IT with a single, auditable repository of all planned changes using the CAB Workbench.

Application Highlights

Automate approvals for low-risk changes with Change Success Score.

Use Change Success Score for automatic approvals

Automate approvals for low-risk changes with Change Success Score.

Plan, schedule, and manage CAB meetings from one interface.

Run CAB meeting from a single interface

Plan, schedule, and manage CAB meetings from one interface.

The Change Management backlog analysis dashboard provides visibility into changes.

Use dashboard to see changes

The Change Management backlog analysis dashboard provides visibility into changes.

Service maps let you analyze change impact at a glance.

Study change impact

Service maps let you analyze change impact at a glance.

Change approval policies increase DevOps velocity and remove IT friction.

Speed up DevOps

Change approval policies increase DevOps velocity and remove IT friction.

Feature Details

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  • Change Success Score

    Automate approvals based on change success score—a numerical expression that represents a group’s change success history. It allows you to:

    • Reduce the need for manual approvals
    • Increase the velocity of work
    • Evaluate the likelihood of future success

  • Change Advisory Board (CAB) Workbench

    Simplify and automate your management of the many moving parts, people, and processes involved in a CAB meeting. Easily schedule, plan, and manage CAB meetings from a dedicated service portal, and use the integrated change conflict calendar to visually identify change conflicts.

  • DevOps

    Align with the pace of DevOps by connecting to your existing development tools and using automated change approval policies, while enabling good governance around these changes. Use ServiceNow DevOps to integrate your DevOps pipeline with ServiceNow change management to accelerate changes and derive new insights.

  • Built-In Risk Assessment and Calculation

    Evaluate risk through data‑driven calculations and assessments that combine top‑level CMDB data and user answers to a series of quantitative questions. Use the results to determine the overall change risk and make better, more informed decisions.

  • Risk Conflict Detection

    Detect and assess conflicts between planned changes with blackout periods and predefined maintenance windows. Use simple mode to look for conflicts affecting a single CI or advanced mode to automatically identify conflicts on related CIs. Then evaluate the conflicts and reschedule accordingly.

  • Conflict Scheduling

    Avoid potential scheduling conflicts and make scheduling easier by identifying the dates and times of the next available open windows in a consolidated view. Easily choose the date and time from the choice list in increments of five.

  • Manage Concurrent Changes

    Manage changes using a fully interactive timeline and a traditional calendar interface that shows planned changes as well as conflicts with other changes, blackouts, or maintenance schedules. Use the timeline view for enterprise scalability when many concurrent changes occur across the environment.

  • Visualize Change Impact

    Gain a clear, visual understanding of the potential impact of a proposed change on IT, business services, and other CIs from the business service map. The map uses CMDB data to illustrate the upstream and downstream relevance of CIs that may be affected by a change.

  • Change Approval Policies

    Scale to the demand of your enterprise and development teams by defining frequently requested, low‑risk standard changes that are pre‑approved and automated through ServiceNow REST API’s.

  • Configuration Management Database (CMDB)

    Process change request and release plans using the CMDB as one system of record for all IT components. See your configuration items and the services they’re connected to, and understand the business impact of change requests and release plans. Enable better governance with a clear audit trail.

  • Guided Setup

    Simplify setup and deploy Change and Release Management in a matter of days with simple configuration steps and embedded help. Gauge your implementation progress with visual status checks, build expertise with product tours, and configure the solution to its fullest potential.

Resources

Change and Release Management Is Part of...

IT Service Management (ITSM)

Consolidate fragmented legacy tools and transform your IT services from end to end.

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