With ServiceNow® Change and Release Management, you can transform your change managers into change enablers. Minimize failed changes and reduce cost per change with automatic conflict detection and risk assessment. Enable DevOps change process with automated change approvals and governance.
ServiceNow Change and Release Management also lets you automate approvals for low‑risk changes to drive greater process efficiency. For complex changes, the Change Advisory Board (CAB) Workbench serves as a single destination to automatically plan schedule and run CAB meetings efficiently.
Automate approvals based on change success score—a numerical expression that represents a group’s change success history. It allows you to:
• Reduce the need for manual approvals
• Increase the velocity of work
• Evaluate the likelihood of future success
Simplify and automate your management of the many moving parts, people, and processes involved in a CAB meeting. Easily schedule, plan, and manage CAB meetings from a dedicated service portal, and use the integrated change conflict calendar to visually identify change conflicts.
Align with the pace of DevOps by connecting to your existing development tools and using automated change approval policies, while enabling good governance around these changes. Use ServiceNow DevOps to integrate your DevOps pipeline with ServiceNow change management to accelerate changes and derive new insights.
Evaluate risk through data‑driven calculations and assessments that combine top‑level CMDB data and user answers to a series of quantitative questions. Use the results to determine the overall change risk and make better, more informed decisions.
Detect and assess conflicts between planned changes with blackout periods and predefined maintenance windows. Use simple mode to look for conflicts affecting a single CI or advanced mode to automatically identify conflicts on related CIs. Then evaluate the conflicts and reschedule accordingly.
Avoid potential scheduling conflicts and make scheduling easier by identifying the dates and times of the next available open windows in a consolidated view. Easily choose the date and time from the choice list in increments of five.
Manage changes using a fully interactive timeline and a traditional calendar interface that shows planned changes as well as conflicts with other changes, blackouts, or maintenance schedules. Use the timeline view for enterprise scalability when many concurrent changes occur across the environment.
Gain a clear, visual understanding of the potential impact of a proposed change on IT, business services, and other CIs from the business service map. The map uses CMDB data to illustrate the upstream and downstream relevance of CIs that may be affected by a change.
Scale to the demand of your enterprise and development teams by defining frequently requested, low‑risk standard changes that are pre‑approved and automated through ServiceNow REST API’s.
Process change request and release plans using the CMDB as one system of record for all IT components. See your configuration items and the services they’re connected to, and understand the business impact of change requests and release plans. Enable better governance with a clear audit trail.
Simplify setup and deploy Change and Release Management in a matter of days with simple configuration steps and embedded help. Gauge your implementation progress with visual status checks, build expertise with product tours, and configure the solution to its fullest potential.