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Performance Analytics

Put the power of data into the hands of the stakeholders and subject matter experts who are responsible for successful service delivery.
Measure performance with metrics and dashboards

Best practice KPIs and dashboards

Unlock value with out‑of‑the‑box content for measuring your ServiceNow® processes and solutions. Start quickly and accelerate performance with purpose‑built metrics and dashboards.

Get real-time visibility into data patterns and trends

Real-time visibility

Make better decisions, faster, and answer questions with instant insight into current patterns and trends—not static charts from yesterday’s meeting or last week’s presentation. 

Analyze business performance in an easy-to-use hub

Analytics Hub

Explore indicators using an intuitive, immersive studio. View trends, predictions, breakdowns, and associated records for more detailed analysis of business performance. 

Prioritize work based on business requirements

Spotlight

Focus workers on what they should prioritize. Use business requirements instead of gut‑feeling to rank tasks or records, based on what’s important to your organization.

Automate alerts for KPI changes that can impact service

KPI signals

Get automatic alerts about anomalies in KPI trends and disruptive patterns that can impact service delivery—available in Agent Workspace.

Additional Performance Analytics features

Trusted information
Use the real‑time, in‑platform data as your single source of truth—and stop questioning the validity of spreadsheets and scattered information.

Security and scale
Rest easy while your data stays secure and automatically scales within the ServiceNow cloud. Platform permissions apply consistently across reports, dashboards, and record‑level data, so there’s no chance of exposing information to the wrong audience.

In-form analytics
Act quickly with confidence and deliver contextual answers to your teams. Use embedded dashboards and KPIs within existing forms to enhance your decision‑making.

Bring-your-own data
Blend and analyze in‑platform performance results with existing Excel worksheets or JDBC data sources. Get the full picture by visualizing the relationships between your ServiceNow processes and externally‑collected data.

 

Benefits of Performance Analytics

Anticipate trends

Monitor performance to identify areas for improvement and detect service bottlenecks, before they occur.

Prioritize resources

Bring clarity to what matters and quickly re-direct service coverage where it’s needed most.

Maximize automation and self-service

Pinpoint where automation and self-service can increase efficiency.

Guide continual service improvement

Take action on KPIs using Analytics Hub, time charts, forecasts, breakdowns, and dashboards.

How to get Performance Analytics

Performance Analytics is available with the Now Platform®. Build digital workflow apps and extend your ServiceNow solutions with a leading platform as your foundation.

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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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