Additional Virtual Agent features
NLU Model Builder
Create and tune sophisticated models that are specific to your organization’s vocabulary and acronyms without writing a line of code. Enable anyone to define intents and map entities to your Now Platform data by entering sample sentences.
Connect to where your employees and customers already are—in web portals, Now Mobile apps, and collaboration tools like Slack, Microsoft Teams, Facebook Messenger, Workplace by Facebook, and any other popular chat or messaging app.
Deliver real-time alerts and status updates to employees through Slack and Microsoft Teams so you can quickly collect feedback for critical decisions and resolve requests faster.
Multiple NLU providers
Use the native, built-in NLU engine from ServiceNow, or optionally connect IBM Watson Assistant or Microsoft LUIS for intent and entity recognition across additional languages.